Terms and Conditions
Shipping is UPS ground unless requested otherwise. Shipping options will be presented upon checkout. Typical shipping time is 3-5 days, but it will depend on item availability and shipping location.
Return, Refund, and Warranty Policies
The Stage Store is dedicated to providing our customers the products they need. Please contact us within 3 business days of receiving item(s) to initiate a voluntary return, or to initiate replacements for items that have arrived damaged or defective.
To return an item that is not damaged or defective, let us know within 3 business days.
We cannot return new items that have been used or installed.
Returns must be shipped in the original packing materials, and must include any accessories, paperwork, power supplies, etc. that came with the product. Returns, initiated within the window of 3 business days of receiving the item(s), will be shipped back to The Stage Store at the customer’s expense, and incur a reshelving fee of 25% of the item’s purchase price. Customers will be refunded for the returned item(s), less the 25% reshelving fee, within 5 business days.
Damaged or Defective Items
To return an item that arrived to you damaged or defective, let us know within 3 business days. The Stage Store will provide a prepaid shipping label for damaged or defective items to be shipped back, and will initiate the order for replacement items.
We cannot return new items that have been used or installed.
Damaged or defective items must be shipped in the original packing materials, and must include any accessories, paperwork, power supplies, etc. that came with the product. The return of damaged or defective items, initiated within the window of 3 business days of receiving the item(s), will be shipped back to The Stage Store at no cost to the customer.
Warranties on new items vary by manufacturer. Information on a specific item's warranty can be found on its product page. Warranties are handled by the manufacturer. However, The Stage Store is happy to communicate to manufacturers on behalf of our customers at any point during the lifetime of the warranty of products purchased from us. Please contact us to discuss a warranty claim.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and PayPal account information), email address, and phone number. We refer to this information as “Order Information”.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at email@example.com or by calling us at (413) 341-0844.